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RETURNS & EXCHANGE
If you are not completely satisfied with your online purchase, you may return any item accordance with our return policies mentioned below:
1. Normal priced items are exchangeable within 3 days of receipt of order items.
2. Strictly no exchange for items on sales or promotion.
3. Exchange items must be in original condition that is received from orensport.com – unused, unwashed and accompanied by original packaging.
4. We will not accept merchandise that has been worn, used, altered, damaged or defective other than manufacturing defect. In other words, incomplete, damaged, worn, soiled or altered returns, or anything we reasonably believes has been used or worn, will not be accepted. Please also note that merchandise that is damaged as a result of wear and tear is not considered to be faulty or defective.
5. Exchange is strictly subject to same product series and stock availability. For example, if you order QD 0400 (White) item, you are able to change to any colors and any sizes under QD04 series only but subject to stock availability. No cash refund policy shall apply.
6. If the item that you wish to exchange is out of stock, you can choose to exchange any other item, subject to stocks availability. If the item you wish to exchange exceeds the value of the item returned, you shall pay for the excess; in other cases, if the item you wish to exchange is lower price than the returned item, no cash refund policy shall apply.
7. We reserve the right to refuse any exchange. We reserve the right not to accept returns or exchange received after 3 days of received date. Furthermore, we reserve the right to deny refund if the items does not meet our return policy guidelines, in which event, we shall return the items to you at your expense. You are required to pay the shipping and all return charges within 7 days upon notification, failing which you shall be deemed no longer interested in the items, and the same shall be disposed or dealt with in any manner we deem fit, without any liability and/or further reference to you.
8. Should the items which you wish to exchange for the size or color is not available, you will be informed by our customer service team by email or phone call and you can choose to change for another item, subject to stocks availability. If the item you wish to exchange exceeds the value of the item returned, you shall pay for the excess; in other cases, if the item you wish to exchange is lower price than the returned item, no cash refund policy shall apply.
HOW TO RETURN
If you wish to return an item and it is accordance with our return policies mentioned above, Please use the delivery method of your choice. Please send the return to the address below along with a copy of the delivery order.
OREN SPORT SDN BHD
No.66, Jalan Seroja 39,
Taman Johor Jaya,
81100 Johor Bahru,
You will bear the costs of the delivery service that you use to return the item to us, unless the item you are returning is a defect or wrong product. As we will not be responsible for any returned packages that are lost during transit, we strongly advise you to use registered post.
Once we receive the returned item, we will process your exchange request within 14 businesses. Email notification will be sent or our customer service will contact you once it is done. Again, please note that exchange is only granted once returned items have been deemed accordance with our returns policies.